Returns & Warranty
At Homey Path, we take great pride in the quality of our merchandise. That is why we are happy to offer a 3 YEAR WARRANTY on all Homey Path products.
Please carefully review our full Warranty & Return Policy below.
What’s Covered
Our warranty offers complete coverage on all fabrics, frames, zippers, foot & riser components, and woven materials. Our warranty does not cover cushions which we would be happy to replace for you at cost.
Our warranty protects against any and all instances of: manufacturing defect, sun damage, and damages not related to the everyday use of our products. Accidental damage, normal wear and tear from use of the furniture, and issues arising for reasons other than previously listed are not covered under our warranty.
How Do I Make a Warranty Claim?
To start a claim, please email us at support@homeypath.com with detailed photos of the issue and your order number. We’ll get back to you within 1-2 business days and have a replacement out to you as quickly as possible. Please note that our products are made to order so replacement parts can take up to 6-8 weeks to arrive.
Warranty FAQ
The Homey Path Warranty applies only to merchandise listed on our website and purchased online, in store, or over the phone. Products purchased on any other platforms are not subject to our warranty.
Products manufactured by other brands are not subject to the Homey Path Warranty and are eligible for coverage under the manufacturers’ warranties.
Returns
We are happy to offer 30 Day, No Hassle Returns.
In the unlikely case that you don’t love your furniture, you have 30 days to return it for a full refund less the cost of return shipping. The furniture or items must be in brand new condition with all original packaging intact. A minimum 15% restocking fee will be assessed if a product is returned without all original packaging or if Homey Path has to supply any return packaging to facilitate your return. If you wish to initiate a return, please contact us at support@homeypath.com with your order number.
In the event your furniture or items are delivered damaged, PLEASE make sure to have the delivery team note said damages on your delivery receipt. Items that are damaged in transit are only eligible for returns, exchanges or replacements if these documents can be provided.
Ineligible Items
- Clearance
- Custom-ordered Items
- Normal Wear and Tear
Cancellations
We typically do not accept cancellations. If you need to cancel an order due to an unforeseen circumstance, please contact us at support@homeypath.com as soon as possible. Orders that have left our warehouse cannot be canceled and will incur a return shipping charge and restocking fee.
Clearance
Products listed as “Clearance” or are not eligible to be returned or exchanged for any reason beyond shipping damage or manufacturing defect.