Q. WHERE DO YOUR PRODUCTS SHIP?
A. We ship our products throughout the contiguous U.S. only. We do not ship to Canada at this time.
Q. WHEN WILL I RECEIVE MY ORDER?
A. For in-stock items, we typically prepare and load your order for shipment within 2 business days. Sometimes our out-of-stock items may take up to 8 weeks to deliver.
All our furniture products are shipped via freight lines from our warehouse in Texas. Transit time to most areas is typically 3-7 business days. The freight company will contact you 1-2 days before delivery to schedule a delivery appointment – please be on the lookout for a phone call. LTL shipments do require you or someone else to be present for delivery.
Q. HOW DO YOU SHIP THE PRODUCT?
A. Our standard delivery service is available throughout the contiguous U.S. for all orders shipped via freight (see above). This method provides delivery of a large item to the FIRST DRY AREA* on your property, such as a garage or inside your front door, so you can be sure your purchase is safe and protected from the elements.
*First Dry Area is typically the garage, porch, or first door of the address depending on the type of residence.
Q. DO YOU OFFER WHITE GLOVE SERVICE?
A. Yes. We are more than happy to help you offer one at a flat rate of $199. Please add this option at the time of checkout. All orders shipped via white glove service include removal of packaging, light assembly, and placement in the area of your choosing. Please note that white glove delivery can take 1-4 days longer than our standard service.
Q. WHAT IF THE FURNITURE IS DELIVERED DAMAGED?
A. In the event your furniture or items are delivered damaged, please make sure to have the delivery team note said damages on your delivery receipt and give you a copy. Items that are damaged in transit are only eligible for returns, exchanges or replacements if they have this documentation. In the unlikely event that your shipment arrives damaged, please send this documentation along with detailed photos to email@example.com within 7 days of receiving your order.